Studio Policy

Safety: Please tell your Trainer about any injuries or restrictions, ask questions before your workout, err on the side of caution and always listen to your body. Hydration and energy sustenance is important, please allow ample time to digest any meals prior to your Session. If feeling unwell, rest is best. The Studio incorporates both verbal and tactile cues and adjustments to assist Clients during Sessions which you can refuse at any time. Please let your Trainer know of any concerns or preferences in advance.

By Appointment Only: We do not accept any walk-ins. Booking an appointment for a Session is required in advance. All liability forms and payments must be completed and processed 48 hours before your scheduled appointment.

Scheduled Clients Only: For the privacy of our Clients, only scheduled clients are allowed in the Studio, no guests. If you have children, we kindly ask that you make child care arrangements in advance.

Cancellation Policy: We enforce a strict 24 hour cancellation policy for all Sessions. If you fail to cancel before the 24 hour mark, you will be charged for that Session as if attended. All purchases are final sale, no refunds, no pro-rations, no roll-overs, no transfers, no sharing.

We understand schedules fluctuate, and kindly ask that you err on the side of caution and cancel early to reschedule for another date and time. Late cancellation is considered less than 24 hours notice of the booked Session.

No Minors: Anyone 18 and above are welcome at the Studio for a booked Session.

Prenatal & Postnatal Policy: Customized Private Sessions are available to accommodate the variable needs of your journey. Your physician’s approval is required to partake in Private Training Sessions.

Grip Socks & Attire: Grip socks are required. If you don’t have any, you can purchase them at the Studio. Please wear comfortably fitted workout clothes, no jeans, no shoes, no metal zip or studded clothes scraping on the equipment.

Smart Phone/Watch/Buds: No cell phone use, no smart watch use, no ear buds use during a Session. If you’re expecting an important call, please tell your Trainer and excuse yourself.

Filming & Photography: Session workouts are considered a product of The Pilates Kid Studio and cannot be filmed or recorded. Filming yourself during a Session is not permitted, to ensure for your safety during a workout, and to protect the privacy of other people in the room. If photographing yourself in the Studio afterwards, please respect other people’s privacy, by not including them in your picture.

Space & Hygiene: As a communal space, we aim to be “scent-neutral” and sanitary for everyone’s comfort, encouraging regular showering and avoiding heavily scented sprays or lotions. We also require wiping down of all equipment and props after use, resetting equipment to its original setting, and returning all props to its original place.

No Pets: As much as we love our pets, we cannot allow them inside the Studio for safety and hygiene reasons, to ensure a clean and comfortable space for all Clients. If you have pets, we kindly ask that you make pet care arrangements in advance.

No Food or Drinks: No food or drinks are allowed in the Studio, except reusable water bottles.

Bikes or Scooters: Going green is great, but we cannot allow bikes or scooters inside the Studio, so it is your responsibility to please bring a lock to secure them outside during your Session.

All Sales are Final: All sales on Sessions, gift cards and merchandise are final and non refundable. Session packs are valid for 6 months from purchase date. There are no refunds, no pro-rations, no roll-overs, no transfers, no sharing.

Monthly Memberships Auto-Renew: Membership Plans are for the dedicated practitioner who desires a disciplined routine, and is able to commit to a set weekly schedule. Membership Plans auto-renew each month on the day of your initial sign up date, and operates on a strict use-it-or-lose-it basis. Unused sessions expire at the end of each billing cycle, no refunds, no pro-rations, no roll-overs, no transfers, no sharing. You can cancel any time by emailing us.

Schedule and Prices: Schedules, hours, trainers and prices are subject to change at any time with or without notice.

Cashless: We are a cashless studio and do not keep cash on hand. We accept credit and debit cards.

FAQ

How should I prepare for my first time at the studio?

First kindly review the Studio Policy and FAQ page for important information.

Map out where we are located to explore your parking options and calculate how much time is needed from your door to ours, taking into consideration driving time, parking time, and arriving 5 mins early for check in. (currently at temporary location to be disclosed upon confirmed booking)

If I have an injury can I do Pilates?

Depending on your injury and where you are in your recovery, and with your physician’s approval, you can work with your Trainer to customize your Private Sessions accordingly.

How long are my session packs valid for?

Session packs are valid for 6 months. (No refunds, no pro-rations, no roll-overs, no transfers, no sharing)

How do I book a private Pilates event?

We work with many companies for private events. Please email us to connect.